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Frequently asked questions

All media received goes through an extensive analysis to determine the drive's condition and its recording media.

We will determine whether the problems are logical (software structures), Electrical/Firmware or Mechanical. or all three.

Diagnostic Phase 1 - Involves inspections of external housing and circuit board.

Diagnostic Phase 2 - Involves testing the circuit components, drive motor, and the pre-amp.

Diagnostic Phase 3 - Involves inspecting the read and write heads and disc surface inside our Class 5 cleanroom. Testing the service adaptive and donor matching and testing.

The evaluation is free of charge, and the evaluation process usually takes 1-3 business days. The diagnostic process depends on the condition of the media, make, and model. Hard Drive, like Seagate drives, which accounts for at least 75% of the failures, is the most complicated drive for diagnostic and recovery. Hard Drives who have physical and mechanical issues need a customized diagnostic procedure to determine what recovery method will be utilized.

At Truedata Recovery Solutions, our costs are determined by the failure and storage capacity of the device and the extent of the damage. You will not be charged by the hour like other hard drive data recovery company, and our pricing is 100% transparent. We will evaluate your device for free, and we'll let you know the exact cost to recover your data. Submit a recovery case here.

Truedata operates under the highest level of security protocols in the data recovery industry. Customer privacy and confidentiality are our number one priority. All our data recovery equipment is offline, and all recovery is encrypted on our vault servers.

Standard Services has a minimum of 7-14 business days procedures; however, the reality is every drive is unique, and recovery methods are always needed to be customized to the problem and damaged of the hard drive. We also offer expedited services that require an additional fee. Each service time is an estimate, and it's important to keep in mind that some cases may require more or less time. We cannot guarantee the turn-around time of each recovery. But we can guarantee that we will work on your expedited recovery non-stop over the weekends, holidays, and after business hours until we have the final results.

We accept Visa, Mastercard, Debit, E-transfer, Company check, and in some cases, a P.O may be accepted. We do not accept cash for payment.

1. Immediately remove the power from the hard drive or power off the laptop.

2. Confirm if you have any useful data backups before trying to turn on the device.

3. Don't attempt hard drive recovery via software.

4. Don't fix the dropped hard drive on your own.

5. Don't bring your hard drive to a computer repair shop as most of the time, they will try to power on the device and try to recover via software. This will only add more damage to its current state.

6. Call a data recovery company. We can provide you with the proper processing method.

Data Recovery Terms & Conditions

  1. I authorize Truedata Recovery Solutions, Inc. to provide data recovery services as required. I will not hold Truedata Recovery Solutions, Inc. or its recovery technicians responsible for any and all data losses related to data recovery and repairs. I understand that given the nature of electronic data storage and recovery services, problems could arise and are not the fault of Truedata Recovery Solutions, Inc. but are coincidental and could surface at any time, even when a previous problem is corrected.
  2. There is no guarantee that the data listed under "Important Data" will be recovered.
  3. While Truedata promises to exhaust all efforts in recovering data from the media sent to us, we do not guarantee that every recovery attempt will be successful.
  4. To keep us focused on doing our work under the microscope, you will only get an update from us if there is a problem if we need information if the storage media is recovered or if the storage media is deemed not recoverable.
  5. All recovery depends on the conditions of the media. Therefore is no guarantee as to when the recovery will be finished.
  6. All items opened may void all manufacturer's warranties. All hard drives tested may void manufactures warranties.
  7. All data obtained will be transferred onto an external hard drive or flash drive that the customer provides or purchases. If the data is small enough to fit onto a 16GB USB Stick, you will receive one 16GB USB Stick free of charge. You may supply your own external hard drive (USB interface only)or flash drive as long as it's blank media. All storage media will be formatted prior to the transfer of the recovered data.
  8. Truedata is not responsible for encrypted storage media (Ransomware, Bitlocker, Password, etc.). Physical damage and encryptions are two different problems.
  9. If your hard drive has physical damage and your data is on a virtual disk or image file saved on the physically damaged drive, there will be an additional cost for recovering your data inside the virtual disk or image.
  10. Payment is due in full before recovered data can be shipped or picked up unless special arrangements have been made prior to recovery.
  11. If the customer has already approved service based on the quote provided by Truedata Recovery Solutions, a cancellation fee of 20% of the quoted service fee will apply. If data is completely recovered, then full payment is required if the client cancels.
  12. Recovered data will be deleted from Truedata's systems two weeks after the data is claimed by the customer unless notified otherwise.
  13. The recovery service fee will only be charged on a successful recovery. Donor drive parts from Truedata stock will only be charged on a successful recovery. All donor parts purchased or paid upfront by the customer are not refundable.
  14. Truedata Recovery Solutions, Inc . will not be responsible for items left over 30 days. Any equipment left over 30 calendar days will become the property of Truedata Recovery Solutions, Inc. and will be disposed of to recover shelf space.
  15. Diagnostic is free for all storage except for RAID (Drives) and Mobile Devices.
  16. Truedata is not responsible for lost data after service is complete and data is picked up.
  17. Client Confidentiality. truedata Recovery Solutions agrees to maintain strict client confidentiality. All information, data and equipment handed over or recovered by Truedata shall be deemed confidential and proprietary to our clients and shall not be disclosed to any third parties in any manner. A non-disclosure agreement form is also available upon request.
  18. I agree to hold TRUEDATA RECOVERY SOLUTIONS, Inc., its owners and technicians harmless for any coincidental damages to include, but not limited to, business interruption or other liabilities that result from permanent loss of data, corruption of data, or delayed delivery of recovered data. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL TRUEDATA RECOVERY SOLUTIONS, Inc AND / OR ITS TECHNICIANS OR OFFICERS BE LIABLE FOR ANY DIRECT, INDIRECT, PUNITIVE, INCIDENTAL, SPECIAL, CONSEQUENTIAL DAMAGES OR DAMAGES WHATSOEVER INCLUDING, WITHOUT LIMITATION, DAMAGES FOR LOSS OF USE, DATA OR PROFITS, ARISING OUT OF OR IN ANY WAY CONNECTED WITH THE USE OR PERFORMANCE OF THE DATA RECOVERY SERVICES, WITH THE DELAY OR INABILITY TO USE THE RECOVERED DATA OR PRODUCT OF DATA RECOVERY OR RELATED SERVICES, THE PROVISION OF OR FAILURE TO PROVIDE SERVICES, OR OTHERWISE ARISING OUT OF THE USE OF THE DATA RECOVERY SERVICES, WHETHER BASED ON CONTRACT, TORT, NEGLIGENCE, STRICT LIABILITY OR OTHERWISE, EVEN IF TRUEDATA RECOVERY SOLUTIONS, Inc. OR ANY OF ITS TECHNICIANS HAVE BEEN ADVISED OF THE POSSIBILITY OF DAMAGES.

Diagnostic and Assessment Terms & Conditions

Cleanroom Environment and Warranty Disclaimer

The Client's storage media may be opened within an ISO 5 cleanroom environment. The Client should consult their individual manufacturer for specific warranty information on their storage media. Under no circumstances shall Truedata Recovery Solutions be held liable for voided warranties by the storage media manufacturer.

Diagnostic Procedure and Limitations

The Client acknowledges and agrees that the diagnostic procedure is neither foolproof nor perfect. Although the diagnosis provided by Truedata Recovery Solutions may indicate a strong probability of a successful recovery outcome, this assessment cannot guarantee any specific result. No warranty is stated or implied regarding the accuracy or timeliness of the assessment. Truedata Recovery Solutions shall have the exclusive professional determination of the diagnostic evaluation and the possible success rate at its sole discretion. Truedata Recovery Solutions agrees to use all available resources and technology to attempt the diagnostic procedure.

Disassembly of Devices

External hard drive enclosures will need to be disassembled to diagnose and/or recover data. It may be necessary to break or damage the device enclosures to access the internal storage media. Truedata Recovery Solutions will dispose of the external enclosures, power adapters, data transfer cables, and other similar accessories at its discretion.

Devices such as iPhones, iPads, Android phones and tablets, netbooks, notebooks, laptops, and other similar devices will need to be opened to access the underlying storage media. Truedata Recovery Solutions will make all efforts to access the internal storage media. However, Truedata Recovery Solutions shall not be held liable for voided warranties or damage caused by opening these devices during the diagnostic procedures.

Quotation and Authorization

Upon completion of Truedata Recovery Solutions' assessment of the Client's storage media, Truedata will provide a quotation for the recommended data recovery procedures. This quotation may be provided in writing, electronically by email, or verbally over the phone. Donor parts, expedited or emergency fees, and final destination transfer media are separate from the data recovery fees.

If the Client elects to proceed with the data recovery process, they must approve and authorize those services subject to a separate written Service Agreement before Truedata will perform any additional work. If the Client chooses not to proceed with the data recovery process, they must complete the cancellation form.